Returns and Refunds:

* Customers in the United Arab Emirates (UAE) have the option to request a return or refund within 24 hours of receipt of the item. Shipping fees, which cover both delivery to the customer and return to the store, will be incurred.

* Products with a factory defect will be eligible for exchange or refund once the client has received the order, provided they send us a photo of the defect.

* The item being returned should be in its original condition and packaging.

* Refunds can be issued in the original form of payment, subject to the store’s policy. However, it is important to note that refunds will be processed with the deduction of any shipping fees.

* For online payments: Refunds may take between 7 to 10 business days to be credited back to your bank account.

* Refunds for Cash on Delivery (COD) transactions may take up to five business days to be processed.Exchanges:

* Our esteemed customers are granted a one-time opportunity to exchange an item for a different size, color, or variant within 24 hours of receipt. Please note that exchanges depend on current stock availability. Applicable shipping fees, covering both delivery to the customer and return to our store, will be charged.

* Exchanges typically require the item to be in its original condition and packaging, unless there is a defect or damage.

* If the desired item for exchange is unavailable, the store may offer a refund or another item.

Important Notes:

Returns or exchanges initiated beyond the 24-hour window may be subject to refusal.
Items must be returned unused, unworn, and in their original condition with all original packaging intact.
Customers are liable for any shipping or handling charges related to the return unless it is due to a product defect or an error on our part.
Items purchased on sale are not eligible for refunds or exchanges according to our policy.
Sougah.com may have specific exceptions or conditions for certain products, such as final sale items.
A client is granted a single opportunity to exchange an item for a different size.
The return and exchange process will take around 1 – 3 days, and shipping charges will be applied.